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W.E.B
Emergency digital response • UK/EU
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Emergency Digital Intervention

When your website, app or visibility is under threat, we step in immediately . Security. Maintenance. SEO. AI.

W.E.B provides rapid-response support for the online systems SMEs rely on day-to-day — websites, shops and customer journeys. If a WordPress/WooCommerce site gets hacked, a checkout stops converting, rankings drop overnight, or an AI feature starts behaving unpredictably, we diagnose, stabilise and put you back in control — fast.

View engagement options See emergency services
First response
< 30 mins
Triage starts immediately
Downtime cover
24/7
Out-of-hours included
Business impact
Revenue-first
Restore the customer journey
Emergency Response Blueprint
Relatable steps that reduce downtime
revenue-first
Triage
Confirm the cause
Pinpoint what’s breaking revenue — fast, calm, and structured.
Stabilise
Stop the downtime
Roll back safely, apply hotfixes, restore checkout and core flows.
Secure
Close the door
Remove threats, patch vulnerabilities, lock down access.
Recover
Restore visibility
Fix SEO blockers and validate indexing, redirects and crawl health.
Common downtime triggers
Handled quickly and safely
Hacked WordPress / malware
Plugin/theme conflicts
Checkout / payment failures
SEO / indexing blackout
Emergency Response Services

Immediate intervention across four critical fronts.

When your website, store or traffic takes a hit, the business impact is immediate. We focus on safe fixes first — then we harden and optimise so it doesn’t happen again.

24/7 incident coverage
Stabilisation-first
SECURE THE ASSET
Urgent Website Security
Hacked WordPress site, malware warnings, redirects or admin lockouts? We remove the threat, secure access and harden the setup.
Malware removal
Admin access recovery & lockdown
Hardening + patching
PLAN FOR TOMORROW
Website & App Maintenance
Updates gone wrong, plugin conflicts, slow pages or a broken checkout? We restore stability and performance quickly.
Safe rollback + hotfix
Plugin/theme conflict resolution
Performance + uptime stabilisation
RE-ESTABLISH VISIBILITY
Emergency SEO
Traffic drop, pages disappearing from Google, or sudden visibility loss? We find the cause and fix the technical blockers.
Search Console triage
Indexing + redirects repair
Recovery plan + priorities
MAINTAIN CAPABILITIES
AI / LLM
Chatbot or AI feature giving odd answers or risky outputs? We tune prompts, add guardrails and stabilise behaviour.
Prompt + retrieval tuning
Guardrails + safety testing
Integration fixes (APIs, webhooks)
Incident Outcomes

Real incidents. Measurable recovery.

Downtime shows up instantly — lost orders, lost leads and customer frustration. We focus on rapid recovery with clear communication and a safer setup afterwards.

Avg. satisfaction 4.9/5
Daniel Ross
eCommerce Director
“WooCommerce checkout broke during peak traffic. They found the conflict, restored payments and tightened update controls so it didn’t repeat.”
Sofia Lindström
Head of Growth
“Traffic dipped overnight. They audited Search Console, fixed technical SEO issues and helped us recover visibility with a focused action list.”
Marcus Reid
Product & AI Lead
“Our chatbot started giving inconsistent answers. They improved prompting, added guardrails and set monitoring so it stayed reliable.”
Need the same level of response?
We triage quickly and return a clear stabilisation plan.
Request immediate help
Engagement

Engage at the level your incident demands.

Choose a model that matches urgency and complexity. Upgrade anytime.

Incident Response
From £1,950
For single critical events
Rapid diagnostic
Stabilisation & remediation
Post-incident report
Enquire
Featured
Ongoing Emergency Cover
From £4,500/mo
Most engaged
24/7 availability
Priority intervention
Prevent repeat incidents
Talk to us
Strategic Digital Protection
Custom
Complex environments
Dedicated response lead
AI & SEO oversight
Crisis playbooks & reviews
Enquire
* Pricing shown as examples. Replace with your actual pricing and billing cadence.
FAQ

Direct answers for urgent situations.

Short, practical responses. No fluff.

How fast can you respond to an active incident?
In most cases we respond within 30 minutes of confirmed engagement. Access permitting, stabilisation begins immediately.
What platforms do you support?
Common SME stacks like WordPress/WooCommerce, Shopify, Magento, and custom web apps. Typical hosting/CDN setups (including Cloudflare) are also familiar territory.
Do you only respond to emergencies?
Emergency fixes come first. We can then harden, maintain and optimise so the same issue doesn’t keep returning.
What happens after the issue is fixed?
You get a remediation summary, risk analysis and a clear prevention plan with priorities.
Emergency assessment

Report a digital emergency

Answer a few quick questions so we understand the situation immediately. Your responses will be sent securely to our team for review.

Emergency assessment
What type of issue are you experiencing?
Step 1 / 4
Your answers will be sent directly to our team so we can triage the issue faster.
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